Research for leaders building AI-powered customer engagement

In-depth white papers from the Hexta AI team on voice AI, omnichannel engagement and the systems behind them. Free to read with a business email.

Lending

Collections

White paper

Owning the Borrower Engagement Layer

Why growth, collections performance, customer experience and operational efficiency will increasingly depend on how NBFCs engage borrowers across the loan lifecycle. The paper shows how one engagement layer, combining voice AI, human teams, WhatsApp, SMS, email and borrower memory, can raise contactability and lower servicing cost.

Customer engagement

AI platforms

White paper

The Rise of the Communication Operating System

Why businesses must own the AI-powered engagement layer behind customer communication. Drawing on research from Omdia, NiCE, Genesys, Twilio and Juniper Research, this paper defines the Communication Operating System and maps a five-year path from 15+ disconnected tools to one owned layer.