This Privacy Policy explains how Hexta AI, the Artificial Intelligence division of APisdor Technologies (“Hexta AI”, “we”, “us”), collects, uses and protects personal information when you visit our website, request a demo, or use Hexta AI products such as Hexta Engage, Hexta Research, Hexta Accent and Hexta Live Translation Talk.
1. Who this policy covers
This policy covers visitors to our website, people who contact us or request a demo, and representatives of our business customers. When our customers use Hexta AI products to talk to their own customers, patients or leads, the customer decides why and how that data is used. In that case we act as a service provider (data processor) and follow our customer’s instructions and our agreement with them.
2. Information we collect
- Information you give us: your name, work email, company, phone number, role and the details you share in forms, emails or calls.
- Information collected automatically: device and browser details, IP address, pages visited and referring site, collected through cookies and similar technologies.
- Customer data processed in our products: call audio, transcripts, messages, lead and CRM fields, and call results that our customers send to or create in Hexta AI products.
3. How we use information
- To respond to enquiries, run demos and provide our products and support.
- To operate, secure, maintain and improve our website and services.
- To send product updates and marketing where permitted. You can opt out at any time.
- To meet legal, regulatory and contractual obligations.
We do not sell personal information. We do not use our customers’ data to train models for other customers.
4. How we share information
We share information only with service providers that help us run our business (such as cloud hosting, telephony and email providers) under written agreements, with our customers for the data they control, with professional advisers, or when required by law. If APisdor Technologies is involved in a merger or acquisition, information may transfer as part of that transaction under the same protections.
5. Data retention
We keep personal information only as long as needed for the purposes above or as required by law. Retention of call recordings, transcripts and other customer data follows each customer’s contract and settings, including deletion on request.
6. Security
We protect information with encryption in transit and at rest, role-based access controls, audit logging and regular security reviews. You can read more on our Data Security & Compliance page.
7. Your choices and rights
Depending on where you live, you may have the right to access, correct, delete or export your personal information, to object to or restrict certain processing, and to opt out of marketing. If you spoke with an AI agent on behalf of one of our customers, please contact that company first; we will support them in responding. To make a request, email sales@hextaai.com.
8. Calls and recordings
Hexta AI products help our customers follow consent, disclosure and calling-hour rules. People can ask not to be called again at any time, and that preference is honored on later attempts.
9. Cookies
We use essential cookies to run the website and, with your consent where required, analytics cookies to understand how it is used. You can control cookies in your browser settings.
10. Children
Our website and products are intended for businesses and are not directed to children under 16.
11. Changes to this policy
We may update this policy from time to time. We will post the new version here and update the date above.
12. Contact us
Questions about privacy? Email sales@hextaai.com.