Hexta connects voice, chat, WhatsApp, SMS, email, and webchat into one intelligent engagement layer. Agents don’t just talk — they act, learn, and deliver measurable outcomes across every customer touchpoint.
Unified inbox
Jordan Miller
Inbound call, (512) 555-0148
Jordan Miller
Hi, I was on your pricing page. What would 25 seats cost us?
Ava, Hexta agent
The Growth plan is $1,450 a month for 25 seats. Want the breakdown on WhatsApp?
Jordan Miller
Yes, send it there please.
Jordan Miller
WhatsApp, +1 512 555 0148
Ava, Hexta agent
Hi Jordan, as promised on the call: Growth plan, 25 seats, $1,450 a month, onboarding included.
Jordan Miller
Looks good. Can we walk my team through it on Thursday?
Book a demo, October
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Demo with Alex Rivera
Thu, Oct 29, 2:00 to 2:30 PM ET
Shared memory
Jordan Miller
Ops Director, Brightline Logistics
Voice call, 2 min
Wants 25 seats on Growth
Read pricing, asked for Thursday
Calendar
Demo Thu, Oct 29, 2:00 PM ET
Meeting booked
Jordan Miller, Thu 2:00 PM ET
Revenue lost to slow response.
Lost yearly to poor call experience.
Faster engagement via Voice & Chat.
Sales, collections, hiring, and support across financial services and consumer brands. Waveforms here are simulated previews so the page can run without call recordings.
Live Campaigns Across Healthcare, Jewelry, E‑commerce, and Manufacturing
Channing S. · iMessage
R Patrick. · WhatSapp
Susan B · WebChat
Unlock a Smart Inbox – a chat interface where your team and Engage Copilot manage support and drive sales over chats across multiple channel – imessage, whatsapp, webchat, sms, and more
Voice AI agents that switch languages, handle interruptions and noise, remember past conversations, and hand off to humans when needed.
Call · Order Confirmation
WhatsApp · order summary
SMS · Tracking Details
Connected journeys across Call, WhatsApp, SMS, and In-App. No repetition, no lost context.
Your conversation intelligence cockpit: ingest thousands of audio files, transcribe, analyze, and chat with your corpus to uncover Key insights, sentiment, intent, and trends—all in one audit‑ready workspace.
Shared memory across agents and channels—so every conversation feels continuous. Agents recall context, preferences, and history to deliver consistent, human‑like engagement across voice, chat, and support.
Send automated or AI‑triggered WhatsApp messages for marketing, transactional, and utility communication—reach customers instantly with personalized, compliant campaigns at scale.
100+ enterprise configurations with two‑way CRM integrations, human handoff protocols, and a full compliance audit trail—deploy complex workflows in minutes without engineering overhead.
Built to integrate with global & Regional telecom infrastructure; supports real‑time inbound/outbound calls, routing, and handoffs at high volume.
Limited telecom integration; struggles with scale and latency.
No‑code setup with 1‑2‑3 launch; enterprise‑ready integrations.
Complex, engineering‑heavy setup.
Your team and Hexta Copilot work in sync in a shared inbox collaboration to manage customer support and nurture leads—delivering faster responses, unified conversations, and superior outcomes across channels.
Struggles with real‑world call conditions.
VoC dashboards with real‑time visibility into conversion patterns, drop‑off signals, and compliance audit trails for data‑driven decisions.
Deploy the complete Stack within your infrastructure and security for complete Data residency.
Vendor‑controlled infrastructure, limited compliance
40% connectivity, unable to match human agent benchmarks.
Sounds robotic, struggles with language switching and background noise.
Hands‑on engineering for implementation, testing, and optimization in live production; accelerates time to value.
Largely do it on your own with minimal deployment support.
Integrated with CRM, LOS, and enterprise systems; governed with compliance controls and data residency options.
Basic CRM connectors; limited governance and residency options.
SOC 2 Type II and TCPA compliant, with encryption, role-based access and audit trails built in. Data stays in US data centers, with on-premise and private cloud available.
Maintain full visibility into how our AI agents handle, process and store information. Control how sensitive data is managed with regional data residency and Zero Retention Mode.
A secure multi-tenant architecture with role-based access control, aligned with HIPAA, GDPR and SOC 2, keeps data protected and managed to the highest levels of security and privacy.
Fallback and retry mechanisms handle downstream failures gracefully, while auto-scaling and model cascading keep your agents up and running.
Settings / Security
Caller
My card number is 4111 2234 5567 8890.
Ava, Hexta agent
Thanks. Can you confirm your date of birth and SSN?
Caller
Sure, 03/04/1986, and the SSN is 512-44-9087.
Live redaction
Zero Retention Mode
Audio and transcripts are deleted when the call ends
Data region
US East (Virginia)
Role
Recordings
Transcripts
Export
Admin
Supervisor
Agent
Audit log
Emily Carter changed Supervisor access, 2:14 PM ET
Uptime, 30 days
99.98%
p95 latency
640 ms
Live calls
1,240
Model provider timeout
Primary LLM did not answer in 2 s
Switched to fallback model
Call continued, caller heard no gap
Call with Jordan Miller
Inbound, 03:12
Concurrency
1,240 → 1,860 calls
Dialer and telephony ship with the platform. Anything off-list connects through lead and workflow APIs, webhooks, and custom connectors.
Settings / Integrations
Salesforce
CRM
Synced 2 min ago
HubSpot
CRM
Synced 4 min ago
Zoho CRM
CRM
Synced 9 min ago
Pipedrive
CRM
Not connected
Twilio
Voice & SMS
Live
Five9
Dialer
Syncing
RingCentral
Calling
Synced 1 min ago
Genesys
Contact center
Synced 6 min ago
mParticle
Customer data
Synced 3 min ago
Braze
Engagement
Synced 5 min ago
Klaviyo
Email & SMS
Synced 8 min ago
Iterable
Engagement
Synced 12 min ago
AWS S3
Storage
Synced 1 min ago
Redshift
Warehouse
Synced 20 min ago
BigQuery
Warehouse
Synced 2 min ago
Don't see your tool?
Events today
18,402
Records synced
1,284
Errors
0
Event log
A Voice AI Agent holds a real two-way phone conversation. It listens, works out intent while the person is still speaking, replies in natural speech, and completes an outcome: qualifying a lead, opening an account, booking an appointment, taking a payment commitment, or resolving a query. IVR makes callers press keys through a menu. A typed assistant needs typing. The agent adapts the flow mid-call, switches language mid-sentence, handles interruptions and background noise, and hands off to a human when the conversation needs one. Hexta Engage campaigns run up to 90% lead connectivity against under 30% on IVR menus.
Voice AI is priced per minute of conversation, typically between $0.02 and $0.06 a minute depending on language mix, call complexity, and how deep the CRM and telephony integration goes. Enterprise deployments carry a one-time setup cost, and the per-minute rate falls as volume rises. Hexta Engage includes the dialer and telephony layer in the price where most vendors bill them separately. The number that decides the business case is cost per outcome. Leading brands are seeing a 2 to 3x lower customer acquisition cost than an equivalent human calling team.
Six years of running AI-native sales contact centers, and a platform built from that operating history. The Hexta Engage speech model is trained on 600 million+ minutes of real phone-line audio: noisy, accented and captured on live 8 kHz lines. The reasoning layer is an in-house Sales LLM adapted on 400 million+ real sales interactions. Around the agent: lead prioritization, dialer and telephony included, dual-layer AI and human QA, and an A/B testing engine. The reported outcomes: 5 million+ calls a day for 60+ brands, a 93% proof-of-concept success rate against roughly 25% for the category, and 2 to 3x lower customer acquisition cost than human teams.
Yes, when it follows the same rules as human outbound calling. In the US that means the Telephone Consumer Protection Act (TCPA) and FCC rules, the FTC Telemarketing Sales Rule, the National Do Not Call Registry, and state rules on calling hours and call-recording consent. Collections calls also fall under the FDCPA and Regulation F. Hexta Engage scrubs lead lists against the National Do Not Call Registry and your internal do-not-call lists, enforces an 8 AM to 9 PM local-time calling window at the platform level, and runs consent checks, opt-out handling and configurable AI disclosure inside the conversation.
Yes, two-way, and the dialer and telephony layer ship included. CRMs cover Salesforce, Zoho, HubSpot, and Meritto. Customer data platforms cover WebEngage, MoEngage, CleverTap, and Netcore. Telephony covers Exotel, Knowlarity, Ozonetel, and Gupshup, with multi-operator routing and failover. Data flows out to BigQuery, Redshift, and AWS S3. Anything else connects through lead and workflow APIs, webhooks, and custom connectors.
Across campaigns Hexta Engage publishes, the AI meets or beats the brand’s own human-agent benchmark. A B2B marketplace reported higher connectivity and conversion on outbound lead qualification. A travel brand scaled multilingual feedback calls at roughly 70% lower cost. A logistics company cut driver acquisition cost by 4x. A bank-linked brokerage reached 3x conversions at 3.2x lower average handle time. A home appliance brand lifted sales conversions 30%. Complex conversations still warm-transfer to a human.
Hexta Engage runs voice campaigns for 60+ consumer brands across lending, banking, brokerage, insurance, e-commerce, logistics, education and home services. Typical use cases: personal loan sales, brokerage account opening, credit card sales, payment reminders and collections, driver hiring, lead qualification, and appointment booking.
40+ languages, including English, Spanish, French, German, Portuguese and Catalan. The agent can switch language mid-conversation, so bilingual English and Spanish callers are handled natively rather than through a translation step. Voices are built from real sales conversations and tested on 8 kHz phone lines.
Hexta Engage was the first voice AI platform to pass the Turing Test for contact centres. At Global Fintech Fest in October 2025, 1,273 of 1,563 attendees identified its AI agents as human in blind listening tests. Abrupt disconnection — calls dropped within ten seconds of a caller realising they are speaking to an AI — runs at roughly 10%, down from around 40% in January 2025. Human agent campaigns typically run 8 to 12%.
Hexta Engage is SOC 2 Type II compliant and built for the TCPA and state privacy laws such as the CCPA, with encryption in transit and at rest, role-based access and full audit trails. Data stays in US data centers, with on-premise and private cloud deployment where workflows cannot leave the enterprise boundary. Consent capture, recording retention, and PII redaction are in the pipeline. The self-improvement layer is blocked from changing compliance language, product rules, pricing guardrails, and agent identity.
Roughly two weeks of setup, then a four to eight week live pilot, then scale once the metric is proven. Setup runs kickoff, solutioning, agent and workflow build, integrations, and testing. The use case, scope, and pilot success metric are fixed before build starts. The long pole is usually data feeds, telephony approvals, and compliance sign-off.
The model is roughly 10% of the problem. Around it sits a decision system for script, voice, cadence, channel, and timing; a speech stack tuned on outcome data; telephony and dialer; QA for concurrent calls; and a continuous optimization loop. Accent-robust, multilingual speech and sub-800 ms latency at scale each need a team most consumer brands do not have. New models also mean re-benchmarking, re-tuning, and re-checking compliance. Hexta Engage runs that evaluation continuously and routes each conversation to the model that performs.
Book a 30-minute demo. We will run a live call, WhatsApp and SMS flow on your use case.