Engage. Sell. Support.
Hexta automates the conversations you thought needed a human — deployed on your own infrastructure for total control and security.
Your DELAYED engagement is driving customers away - silently
of inbound leads vanish when response takes longer than an hour. They move on to a competitor.
lost annually by US businesses due to poor phone-based customer experience and IVR failure.
more likely to qualify if engaged within 5 minutes
What sets Hexta AI apart
Built for Outcomes
Beyond voice—towards full orchestration. Most platforms stop at being just a voice AI solution, leaving you with raw tools. Hexta AI goes further—driving orchestration across multiple touchpoints including chat, SMS, email, and webchat. From the very first ring to CRM synchronization, we act as your implementation partner, ensuring measurable outcomes at every step
Tailored to Your Stack
Designed around your tools, data, and goals. Hexta AI is built to adapt—not impose. Every deployment is shaped around your existing systems and objectives, with no rigid templates or one‑size‑fits‑all logic. The result: agents that fit seamlessly into the way your contact center already works.
TTS: soniox
Interruptions allowed
- Emergency
- Human Required
- Call Finished
- Normal Information
PII Masking
Choose how sensitive data is stored
Date of birth Address Age Phone number Aadhaar PAN Card last 4Channels
Where this agent goes live
Numbers
Traffic ramp 100%
Gradual rollout with instant rollback
Integrations
Go-live checklist
Top providers
By tokens consumed
Service mix
Tokens by service type
Call outcomes
200 calls classified
One Platform,
every channel same memory
Voice, iMessage, Whatsapp, web chat. One User Profile.
Resolve issues end to end
Voice agents take calls, return requests and tickets start to finish, with full context of order history and a clean hand-off the moment a human is needed.
Call Every Opportunity & Drive Pipeline Progress
Design sales campaign where Agents qualify inbound and outbound leads, book meetings, and keep the CRM current so reps only work the deals that matter.
Collect without the friction
Agents run reminder calls, capture promises to pay, and resolve billing disputes within policy, in the customer’s own language.
Scheduling that never sleeps
Agents book, reschedule, and confirm appointments around the clock, and sync every change to your calendar and CRM.
Run campaigns at volume
Agents engage and nurture leads, answer campaign queries, and run outreach across channels in 40+ languages.
See Hexta AI in action
From first ring to CRM sync: one voice agent carries intent, verification, and resolution across your stack in a single session.
Own Your Stack
Zero-interruption enterprise rollout. Phase-wise deployment. Full operational continuity.
Design & Architect
Point us at docs, URLs, CSVs, or your CRM. Hexta ingests your workflows, mapping policies, processes, products, FAQs, and ticket history into a single grounded layer your agent can cite. Defining AI and human roles.
- Multi-source ingestion with deduping and freshness windows
- Grounded answers with citations you can audit
- Outcome a production plan
We train and calibrate
Our team shapes voice, tone, guardrails, and escalation paths. You review scenarios and sign off on capabilities before anything touches customers.
- Scenario suites with pass/fail gates before pilot
- Brand-safe tone and escalation ladders you control
Connect your systems
Native connectors for CRM, ticketing, scheduling, and payments, plus custom webhooks when you need them. Data flows in both directions with clear audit trails.
- OAuth and scoped secrets, no shared passwords
- Webhooks with retries, idempotency keys, and tracing
Go live and scale
Port or forward numbers, route traffic gradually, and watch live transcripts with escalation alerts. The same stack scales from pilot to full volume.
- Gradual traffic ramps with instant rollback
- Live transcripts, alerts, and supervisor takeover paths
Same four phases in production: one orchestrated pipeline from kickoff to live traffic.
Deployed by teams who couldn't afford another bad call
Real outcomes from teams running Hexta on production traffic, not slide-deck promises.
Your callers deserve
better than hold music.
Watch Hexta AI take a real call from your industry, live, in under twenty minutes. No deck. No pitch. Just a working session mapped to your workflow.
- No commitment
- Live with your use case
- Deployable in 48 hours
- Enterprise team available
Sandbox line, mirrored intents, and resolution paths your agents already trust, shown in one pass.
From signed playbook to live traffic, same team, same runbooks.
Frequently Ask Question
What is Hexta Engage?
Hexta Engage is an enterprise platform for voice, chat, and workflow automation. Customers use it to build, run, and monitor AI phone and chat agents that hold real conversations at scale. These agents handle inbound and outbound interactions, sound human, operate on your own infrastructure, and integrate seamlessly with the tools your team already relies on.
Can Hexta Engage replace my call center?
Yes. Companies run full AI call centers on Hext: agents answer thousands of concurrent calls, handle routine requests end to end, and route edge cases to humans with full context. Bland works as a standalone AI contact center or alongside your existing team and telephony
How long does it take to deploy a Hexta Engage agents and app?
Most production agents go live within two to six weeks, depending on the complexity of the conversation and automation flow. Hexta’s Forward Deployed Engineer team builds your first agent end‑to‑end—owning the pathway, integrations, and test loop with your operations team. You’re not left stitching it together yourself; we ensure a smooth, reliable launch from day one
How is Hexta Engage different from an IVR?
Traditional IVRs force callers to navigate menus with a keypad. Hexta replaces that friction with natural conversation: callers simply state what they need, and the agent understands, acts, and resolves in real time.Most companies start by replacing their IVR with Hexta, then expand the same agent to handle the full call volume—delivering faster resolutions and a more human experience across every interaction.
How does per-minute pricing work?
One simple per‑minute rate covers everything: the language model, speech‑to‑text, text‑to‑speech, and telephony.No hidden costs: no per‑token charges, no feature surcharges, no separate vendor invoices.Usage‑based: pricing scales directly with the minutes you use.Enterprise flexibility: larger plans are contracted based on call volume, dedicated infrastructure, and compliance requirements.
Does Hexta Engage support languages other than English?
Multilingual by Design
Hexta Engage natively supports 40+ languages, with real‑time translation available in 23 of them. Agents can seamlessly switch languages mid‑call when needed, ensuring uninterrupted conversations.Every supported language comes with natural TTS voices, and for added personalization, custom voice clones can be trained per language—so your agents sound familiar, local, and trusted.