Hexta AI builds AI products for contact centers, healthcare organizations and other mission-critical industries. Security and privacy are designed in from the first line of code, building on APisdor Technologies’ experience delivering secure enterprise and government implementations.
Data protection
- Encryption: data is encrypted in transit with TLS 1.2+ and at rest with AES-256.
- Data minimization: we process only the data a deployment needs, and customers control what is collected and kept.
- PII redaction: sensitive details can be masked in recordings, transcripts and logs.
- Retention controls: recording and transcript retention follows each customer’s settings, with deletion on request.
- No cross-customer training: one customer’s data is never used to train models for another.
Access control
- Role-based access with least-privilege permissions for every user and team.
- Single sign-on and multi-factor authentication support.
- Full audit trails of who accessed or changed data and when.
Infrastructure and deployment
- Hosted on enterprise-grade cloud infrastructure with network isolation between customers.
- Private cloud and on-premise deployment options for workflows that cannot leave your environment.
- Regional data residency options to keep data in the location you require.
- Monitoring, backups and failover designed for high availability.
Responsible AI
- Configurable AI disclosure at the start of a conversation.
- Guardrails stop agents from changing compliance language, product rules, pricing or their own identity.
- Every conversation is recorded, scored and reviewable, with human handoff when needed.
Compliance support
Hexta AI products help customers meet the rules that apply to their industry and region, including consent capture, opt-out handling, Do-Not-Call list checks and calling-hour limits. For healthcare and other regulated workloads, we work with customers on the contractual and technical safeguards their programs require.
Vendor and security reviews
We regularly review our controls and are happy to support your security assessment. To request our security documentation or complete a questionnaire, email sales@hextaai.com.
Reporting a security issue
If you believe you have found a vulnerability, please email sales@hextaai.com with the subject “Security”. We will acknowledge your report and work with you to resolve it.