High-quality calls, guaranteed by combining AI scoring with expert human review.
Quality review, today
Call
Greeting
Disclosure
Resolution
Score
Emily Carter
3:12, Voice
96
David Kim
5:40, Voice
91
Sarah Johnson
2:58, Voice
68
James Wilson
4:05, Voice
94
Reviewer: Sarah Johnson call
The recording disclosure was skipped at 0:14. Coach the opener and re-score.
Smart sampling audits 15% of calls, well above the 1 to 2% industry norm, so wrong qualifications get caught early.
Score calls across 23 parameters and add or remove criteria to fit your business.
A tighter feedback loop means fixes and improvements reach live calls sooner.
Monitoring costs fall per call as volume rises, so quality scales with you.
AI-generated scores are reviewed and validated, keeping data accurate.
A deterministic scoring approach keeps results objective, with no human bias.
Full visibility into campaign quality: call scores, audit parameters, total audited calls and performance-based grouping of agents.
Quality dashboard
Campaign health
Connected calls
Calls audited
Greeting
98%
Compliance
100%
Call analytics
Call #48213
Sales
2:41
Call #48214
Support
4:05
Call #48215
Sales
1:12
Call #48216
Renewal
3:30
Call #48217
Sales
2:02
Turn every call into insight. Filter by agent, lead source, duration and disposition, read accurate transcripts and build custom views.
Book a 30-minute demo. We will run a live call, WhatsApp and SMS flow on your use case.