BFSI★★★★★
The Salesforce integration alone saved us $200K/year. The real win was the 74% drop in escalations: our human agents only hear about complex cases now.$200K/year saved
Michael De fau
Head of CX · Coastline Financial
CustomersDeployed by teams who
Deployed by teams who
could not afford another bad call.
Real outcomes from teams running Hexta on production traffic, not slide-deck promises, across healthcare, banking, retail, travel, legal, and SaaS.
We went from 38% first-call resolution to 91% in 30 days. Hexta handles our entire inbound: scheduling, refunds, product questions, and customers prefer it to our old phone tree.
Allen Ashkenazi
VP Customer Operations · Northfield Health
91% FCR in 30 days★★★★★
Retail★★★★★
We ship in 8 countries. Hexta switches languages mid-call, handles every region's policies, and paid for itself in 60 days. Nothing else came close.ROI in 60 days
Rakesh Heera
VP Support · Meridian Commerce
Travel★★★★★
Weather and crew-disruption calls used to swamp our line. Hexta rebooks, explains policy, and syncs to Amadeus. Average handle time dropped 41% in six weeks.−41% AHT in 6 weeks
Rohit Karnataki
Director of Guest Care · Horizon Airways
Legal★★★★★
Intake was a bottleneck: wrong routing, duplicate callbacks. Hexta qualifies matter type, conflict-checks, and books consults into Clio. Paralegals reclaimed 120+ hours a month.120+ hrs/mo back
IndicLore
Managing Partner · Blackwood & Reid LLP
SaaS★★★★★
Renewals and billing disputes were killing NRR. Hexta resolves tier-1 entitlements, applies credits within policy, and opens Salesforce cases only when needed. Churn from billing noise fell 6.3%.−6.3% billing churn
LemonCaps
VP Customer Success · LatticeRun SaaS
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