Enterprise-Grade AI Voice Platform · 400+ Integrations

Engage. Sell. Support.

Run millions of real-time customer conversations across languages, across channels with ultra-low latency, without sacrificing trust or compliance.

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shopify
Hexta AI | Live Call Monitor
98%
Intent accuracy
1.2s
Avg response
CRM
Salesforce syncing
0s
Hold time
Connects with 400+ tools your team already uses
The Problem

Your DELAYED engagement is driving customers away - silently

0%

of inbound leads vanish when response takes longer than an hour. They move on to a competitor.

$0.0B

lost annually by US businesses due to poor phone-based customer experience and IVR failure.

0x

more likely to qualify if engaged within 5 minutes

Platform Capabilities

The Complete AI communication
platform for Indian enterprise

Communication that speaks India across Calls, WhatsApp, email
Campaigns | AI Bots | IVR | Live Call & Chat | Customer Intelligence

Resolution AI

First-contact resolution, end to end

Books, reschedules, refunds, answers, and account updates, executed in one conversation without bouncing between teams.

Live on your stack, same session

  • Orders, refunds, and labels pushed to Shopify, SAP, or custom OMS
  • Calendar holds, waitlists, and reminders written to EHR or workforce tools
  • Case and ticket closed in Zendesk, Salesforce, or ServiceNow with full notes
  • Outbound SMS or email receipt: caller hangs up with proof, not homework
  • Warm transfer with live context when policy requires a human to finish the edge case
89%resolved without human escalation
NLU Engine

Real-time intent recognition

Caller intent in milliseconds: accents, noise, and mid-sentence pivots included. NLU tuned per industry, not one-size-fits-all.

Integration Hub

400+ native integrations

Live read/write to Salesforce, Zendesk, ServiceNow, EHRs, ERPs, payments, and your own APIs. No swivel-chair workflows.

Voice AI

Human-like conversations

Natural turn-taking, adaptive tone, empathy cues, and de-escalation. Callers focus on outcomes, not the technology underneath.

Intelligence

Unified analytics dashboard

Sentiment, resolution paths, escalation triggers, CSAT, and per-agent performance: one operational view, updated in real time.

Enterprise

Security and compliance by design

Encryption in transit and at rest. HIPAA-ready posture, PCI-DSS scope for payments, regional residency options, and a clear line: your data is never used to train shared models.

Platform Overview

See Hexta AI in action

From first ring to CRM sync: one voice agent carries intent, verification, and resolution across your stack in a single session.

Session Platform walkthrough
Use Case Library

Production-style sessions

Watch Hexta AI handle real calls

Real recordings from live deploymentstrained on your data, wired to your stack, resolved in one session.

Pick a session

Session preview
Healthcare Production session

Appointment scheduling & rescheduling

A patient calls to reschedule their appointment and request a prescription refill. The agent books the new slot, updates the EHR, and sends a confirmation, no hold time.

New slot booked, EHR updated, confirmation sent, no queue.

Connected systems

  • EHR
  • Scheduling
  • SMS
    Deployment

    From contract to Real Time Engagement in 48 hours

    Zero-interruption enterprise rollout. Phase-wise deployment. Full operational continuity.

    Context & corpus

    Share your knowledge base

    Point us at docs, URLs, CSVs, or your CRM. Hexta ingests policies, products, FAQs, and ticket history into a single grounded layer your agent can cite.

    Voice & policy

    We train and calibrate

    Our team shapes voice, tone, guardrails, and escalation paths. You review scenarios and sign off on capabilities before anything touches customers.

    Stack wiring

    Connect your systems

    Native connectors for CRM, ticketing, scheduling, and paymentsplus custom webhooks when you need them. Data flows in both directions with clear audit trails.

    Production

    Go live and scale

    Port or forward numbers, route traffic gradually, and watch live transcripts with escalation alerts. The same stack scales from pilot to full volume.

    0%
    First-call resolution rate
    Avg. across enterprise deployments
    0+
    Native integrations
    CRM, ERP, EHR, payments & more
    0h
    Average deployment time
    From kick-off to first live call
    0+
    Languages supported
    Mid-call switching included

    Use Case Demo

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