Appointment Scheduling
Books, reschedules, and confirms across multi-provider calendars and scheduling systems in real time.
Inbound AIEvery inbound call.
Every inbound call.
Resolved instantly.
Replace your IVR with an intelligent agent that understands real-time intent, accesses live data, and resolves calls on first contact, 24/7, 40+ languages.
89%
First-call resolution
0s
Hold time
24/7
Always available
1.2s
Avg response time
What inbound Hexta AI handles
Returns & Exchanges
Processes refunds and swaps end-to-end, applying your policies automatically with live OMS access.
Payment & Billing
Accepts payments, explains charges, processes refunds. PCI-DSS compliant, no human required.
Order Tracking
Pulls live shipment status, handles delivery exceptions, and initiates replacements on first call.
FAQ & Knowledge Base
Trained on your entire knowledge base: products, policies, hours, inventory, always accurate.
CRM Sync
Writes every call outcome, transcript, and action back to Salesforce, HubSpot, or your CRM in real time.
Ready to eliminate hold times?
Deploy your inbound Hexta AI agent in 48 hours. See it handle your specific call types in a live demo.