Analytics

Full visibility into
every call.

Real-time dashboards, call-level transcripts, sentiment scoring, CSAT tracking, and resolution analytics.

Real-time

Live call monitoring

100%

Calls transcribed

Per-call

Sentiment scoring

Custom

KPI dashboards

What you can measure

First-call resolution rate, escalation triggers, and resolution paths, by agent, call type, time of day.

Per-call sentiment with flags for frustration, urgency, or escalation signals in real time.

Automated post-call surveys and satisfaction scores synced to your CRM automatically.

Every call transcribed, searchable, and tagged with intent, outcome, and action taken.

See which call types escalate most, why, and what the agent did, identify training opportunities.

Compare against your industry baseline and your own historical performance.

Live demo with real-time metrics from your industry.