Flight and Hotel Rebooking
Handles cancelled or missed flights and hotel changes with live GDS access.
TravelThe 2 AM rebooking call.
The 2 AM rebooking call.
Handled fluently.
Multilingual voice agents for rebookings, refunds, and loyalty, connected to GDS and PMS, available 24/7.
78%
Rebookings self-served
40+
Languages
3AM
Still answers
GDS
Integrated
What Hexta AI handles in Travel and Hospitality
Refund Processing
Initiates refunds, explains policies, and handles exceptions with smart escalation.
Loyalty Program Inquiries
Balance checks, tier status, upgrade availability, and point redemptions.
Multilingual Mid-call Switching
Callers can switch languages mid-conversation. Essential for international brands.
Disruption Management
Proactive outbound to passengers affected by delays before they call you.
Hotel Services
Check-in/out times, room requests, amenity questions, and local recommendations.
See the Travel and Hospitality agent live
Watch Hexta AI handle real travel and hospitality call scenarios in a 20-minute demo.