Order Tracking
Pulls live shipment status and walks customers through next steps for delays.
RetailReturns, tracking, orders.
Returns, tracking, orders.
Resolved on the first call.
Voice agents connected to your OMS and CRM that handle returns, tracking, and loyalty.
83%
Returns self-served
24/7
Always available
22%
CSAT lift
50+
OMS integrations
What Hexta AI handles in Retail and E-commerce
Returns and Exchanges
Initiates returns end-to-end: verifies eligibility, emails labels, processes refunds.
Product Questions
Answers product specs, availability, sizing, and compatibility from live catalog.
Loyalty and Rewards
Looks up point balances, explains redemption options, applies promotions.
Cart Abandonment Outreach
Re-engages customers who left items with personalized outbound calls.
Multilingual Support
40+ languages with mid-call switching for global e-commerce brands.
See the Retail and E-commerce agent live
Watch Hexta AI handle real retail and e-commerce call scenarios in a 20-minute demo.