Voice. Logic. Action — Unified.
Replace legacy IVRs with intelligent, empathetic voice agents that understand real-time intent, resolve calls on first contact, and integrate with your entire tech stack. Go live in 48 hours.
Of customers who disconnect never call back — they switch to a competitor. Every unanswered queue is a lost relationship.
US businesses lose over $75 billion per year due to poor phone-based customer experience and IVR failure rates.
Customers who had a negative voice interaction are 3.4× more likely to churn than those who experienced first-call resolution.
Hexta Engage doesn't park callers in queues. It resolves intent on the first touch, wired to your stack and your policies — trained on your data, not a generic model.
Books, reschedules, refunds, answers, and account updates — executed in one conversation without bouncing between teams.
Caller intent in milliseconds — accents, noise, and mid-sentence pivots included. NLU tuned per industry, not one-size-fits-all.
Live read/write to Salesforce, Zendesk, ServiceNow, EHRs, ERPs, payments, and your own APIs — no swivel-chair workflows.
Natural turn-taking, adaptive tone, empathy cues, and de-escalation. Callers focus on outcomes, not the technology underneath.
Sentiment, resolution paths, escalation triggers, CSAT, and per-agent performance — one operational view, updated in real time.
SOC 2 Type II, HIPAA-ready posture, PCI-DSS scope for payments, regional residency options. Your data never trains shared models.
Production-style sessions — trained on your data, wired to your stack, resolved in one conversation.
Enterprise rollout without the six-month program. Ingestion, tuning, integrations, and go-live are orchestrated as one pipeline.
Point us at docs, URLs, CSVs, or your CRM. Hexta ingests policies, products, FAQs, and ticket history into a grounded layer your agent can cite.
We train and calibrate voice, tone, guardrails, and escalation paths. You review scenarios and sign off before anything touches customers.
Native connectors for CRM, ticketing, scheduling, and payments — plus custom webhooks when you need them. Data flows in both directions.
Port or forward numbers, route traffic gradually, and watch live transcripts with escalation alerts. Same stack scales from pilot to full volume.
HIPAA-ready voice agents for appointment management, prescription refills, insurance verification, and patient intake — connected to EHR systems.
PCI-DSS compliant call flows for balance checks, fraud alerts, loan status, and account management — with full audit trails.
Handle returns, refunds, order tracking, and product queries at scale without growing headcount. AI resolves 70%+ autonomously.
Flight rebooking, hotel modifications, loyalty enquiries, and multilingual guest support across a global customer base.
After-hours intake, matter status updates, and consultation booking — with conflict-check integration and DMS logging for compliance.
Multi-client deployments with isolated configurations, per-client reporting, and unified admin — built for scale from day one.
Every deployment includes the compliance posture your legal and security teams require — not as an add-on, as a foundation.
Annually audited security controls across availability, confidentiality, and processing integrity
Compliant architecture for healthcare data — BAA available for all enterprise customers
Scoped for payment card interactions with tokenised handling and no card data in transcripts
Data subject rights, retention controls, and cross-border transfer safeguards built in
Book a live demo and watch Hexta Engage resolve real calls on your use case — in 30 minutes.